Shipping policy

Shipping Policy

Last updated: July 16, 2026

Thank you for shopping with MahjongVibe.

This Shipping Policy explains our shipping methods, processing times, and delivery information for orders placed through https://mahjongvibe.com.

Order Processing Time

All orders are processed after payment confirmation.

Orders are typically processed within:

1–3 business days

Processing times may be slightly longer during holidays, promotional periods, or other peak seasons.

Shipping Destination

We currently ship products internationally.

Customers from eligible countries can place orders through our website.

All orders are shipped from our fulfillment location in China.

Shipping Time

Estimated delivery time:

10–15 business days

Delivery times may vary depending on:

  • Destination country and region
  • Customs processing
  • Local carrier delays
  • Weather conditions
  • Holidays or peak shipping periods

Please note that delivery times are estimates and are not guaranteed.

Shipping Cost

We currently offer:

Free standard shipping

Available shipping options and any applicable shipping costs will be displayed during checkout.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Please allow some time for tracking details to update after shipment.

If you do not receive tracking information within a reasonable timeframe, please contact us at:

Email: hello@mahjongvibe.com

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees depending on local regulations.

Customers are responsible for any customs duties, taxes, or import fees that may apply to their orders.

MahjongVibe is not responsible for delays caused by customs inspections or clearance procedures.

Delivery Issues

If your order has not arrived within the estimated delivery timeframe, please contact us.

Please provide:

  • Order number
  • Customer name
  • Shipping address

We will assist you in checking the shipment status.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information when placing an order.

If an order cannot be delivered due to incorrect or incomplete shipping information, customers should contact us as soon as possible.

Additional costs caused by incorrect shipping information may be the customer's responsibility.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us with your order details.

We will work with you to investigate the issue and provide appropriate assistance.

Contact Us

If you have any questions regarding our Shipping Policy, please contact us:

MahjongVibe

Email: hello@mahjongvibe.com

Website: https://mahjongvibe.com