Refund policy

Refund and Return Policy

Last updated: July 16, 2026

At MahjongVibe, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are happy to assist you according to the terms below.

Returns

We accept return requests within 30 days after delivery.

To be eligible for a return:

  • The item must be unused.
  • The item must be in its original condition.
  • The product must include the original packaging and all accessories.
  • You must provide proof of purchase.

To request a return, please contact us at:

Email: hello@mahjongvibe.com

Please do not send items back before receiving return instructions from our customer support team.

Return Shipping

Customers are responsible for return shipping costs unless the item received is:

  • Damaged during delivery
  • Defective
  • Incorrectly shipped

For approved returns caused by an issue on our side, MahjongVibe will provide appropriate assistance.

Damaged, Defective, or Incorrect Items

Please contact us within 7 days after delivery if you receive:

  • A damaged product
  • A defective product
  • The wrong item
  • Missing parts or accessories

Please provide:

  • Order number
  • Photos or videos showing the issue
  • A description of the problem

We will review your request and provide a suitable solution.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method.

Please note that processing times may vary depending on your payment provider or financial institution.

Non-Returnable Items

Returns may not be accepted for:

  • Products that have been used or damaged after delivery
  • Products without original packaging
  • Customized or personalized products

Order Cancellation

Customers may request order cancellation within 24 hours after placing an order.

After an order has been processed or shipped, cancellation requests may not be accepted.

Exchanges

At this time, we do not offer direct product exchanges.

If you need a different product, please request a return according to this policy and place a new order separately.

Contact Us

If you have any questions regarding our Refund and Return Policy, please contact us:

MahjongVibe

Email: hello@mahjongvibe.com

Website: https://mahjongvibe.com